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All UK orders are sent via Royal Mail 1st Class service. Please allow 3 days for the order to be dispatched from the time of purchase. Due to COVID-19 - Delivery times can take significantly longer than usual.
International and European orders will be sent either by Royal Mail or DPD tracked and signed service. In most cases a signature is required upon delivery, in the event of non-delivery the courier will leave a notification to advise that delivery has been attempted. The parcel may also be delivered to a post office for customer collection or returned at the delivery depot. Please follow the given instructions. If the parcel is not claimed after several weeks, it will be returned to us and may occur a postal charge for further re-deliveries. Postage will not be refunded in the event of a refund.
Haquiqa Beauty has no control over the courier or delivery once we have dispatched your order to the courier company. The estimated delivery time is as recommended by the courier. Please note dates are not guaranteed and delays may occur due to unforeseen courier and custom issues. International orders Haquiqa is not held liable for any delays that may occur in delivering your order as we do not issue refunds for unexpected delays.
All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time of delivery arrives in your country. All applicable duties, fees and additional charges for customs clearance will will be responsibility of the customer.
It is the customers responsibility to provide the correct information at the time of purchase. Please ensure you have checked your shipping address as all orders will be dispatched to the address provided by the customer. Refunds will not be issued in such cases or loss.
Please kindly note orders that have been processed and dispatched cannot be cancelled, so if you would like to cancel your order you would need to email us soon as possible before we begin to process you order. You will need to make sure you chose a trackable service with proof of receipt to ensure the item is sent back to us, once we receive the item, we will process you a full refund excluding the delivery charge.
It is Royal Mails policy that we wait 21 days before making a claim for a lost parcel, in this event we do not send out a replacement until a claim has been submitted and we hear a response back from Royal Mail. This may take a further 21 days from the date of the claim.